Return & Refund Policy

Return & Refund Policy

RETURN POLICY
The following terms and conditions apply to all orders placed on our website. We reserve the right to amend these terms without prior notice whenever deemed necessary and to use our discretion for any final decisions about issues between our two parties when applicable.

ORDER ADJUSTMENT/CANCELLATION
After finalizing the checkout of an order, you may adjust its information by contacting us via contact@poddleshop.com within 8 hours. If you do not make any changes to your order within 8 hours, the order will be sent to production, and you will have to waive the right to adjust the order details or to cancel it.

– The design of personalized items cannot be adjusted after the order is successfully finalized.

– The item quantity in a discounted order and the product type of your order, you can not make changes to your ordered item’s colour and/or size unless that change results in any fluctuation in the price of the final item.

– The item quantity in a discounted order and the product type of your order cannot be changed. If you have any need for these changes, please contact us to cancel the order, after which you can then place a newly revised order.


1. Time frame can be returned after the order has been delivered.

Our policy was in effect for 16 days after the delivery process was completed.
After 16 days the order will be considered accepted by the customer, and no reimbursement will be made.
2. Return of your purchase is permitted ONLY when the goods delivered fall under the following criteria:

a. The goods received are wrong/damaged/faulty

We guarantee to assist with cases where customers receive the wrong/damaged/faulty items. Includes these cases:

The product arrives damaged.
The product arrives shattered.
The product design is not the same as the one you ordered.
The product size differs from what you ordered.
The product material differs from what you ordered.
The product you ordered is not the one you received.
The product differs from how it was described in the original.
b. The package received is wrong/damaged/faulty due to the shipping process

We guarantee to assist with cases where customers receive the wrong/damaged/faulty items due to the shipping process. Please double-check the package carefully when receiving your orders. If you find the products are wrong, defective, or damaged, please return them to the courier immediately or contact poddleshopwithin 16 days of delivery for a short response and support.

3. Returned item(s) must NOT meet the following conditions:

The item(s) have been worn or washed
The item(s) have been modified in any way,
The item(s) are in any way defective from the original, unless the condition is our fault
The item(s) do not have their original tags.
The item(s) have some redundant thread that can be easily cut/repaired.
The item(s) must be returned in their original condition and in their original packaging.

4. Return cost

If the customer purchases the wrong product, finds the product unsuitable, or changes their mind about the item, the customer is responsible for the actual cost of shipping the goods back to the factory. Returns are only accepted in the original condition with the manufacturer’s label. The refund amount will not exceed 75% of the total purchase value, and will be processed via PayPal transfer.
If the product is defective, damaged by the carrier, or otherwise defective, the customer will be responsible for the actual cost of shipping the returned item. The customer will need to communicate and work with the carrier directly for the return process.


5. Return process

Contact us and clarify the issue with the products.

If you need to return/exchange products, send us an email at contact@poddleshop.com

When you contact us, please provide us with the information including:

Provide order information to confirm the order.
Provide photos of the packaging label.
Photos of the items that clearly show the damaged/wrong/faulty part that is different from the description on the website.
Photos that clearly show the actual measurements of the items: width, length (If you receive the wrong size items)
Provide the information of the item that you want to be resent.
– Customers send a return request to email: contact@poddleshop.com with subject “Return Request” and provide us with the order number + Faulty image on the product.

– We will review the request and provide a return label via email. Customers need to download and print.

– Customers need to pack the returned product and send it to us at 1435 NE 27th St, Oklahoma City, OK 73111, United States with the recipient’s name: Poddleshop Return.

Depending on the circumstances, additional instructions will be provided.

If you do not have our email confirming the eligibility of your return request, no refunds will be issued.

Please DO NOT automatically return the package without confirmation via email, as we cannot be held liable for lost returns.

There will be no refund issued to you if we don’t receive the return package. As a result, please send the tracking number from the carrier you used to return the item(s) to contact@poddleshop .com in a separate email.

*NOTE:

Products returned without our verification are ineligible for support. Wish you sympathize.

You only receive a replacement that has the same or higher price than the returned item. (Please pay an extra cost if the exchanged products have a higher price).

REFUND POLICY
Customers may only request refunds from poddleshopShop in the situations listed below!

– The supplied goods need to match the product details on Poddleshop Shop website.

– Defective products that the manufacturer distributed

– Product is dented after delivery

Sale items

Unfortunately, only regular priced items may be returned; sale items are not eligible.

FULL REFUND

We will refund via Paypal.

We will give all refunds of your receipt (Transaction Fee + Shipping Fee)

Time for the refund request to be processed.

Refund processing can take up to 2 business days from the time we receive your return. When the package arrives, we will send you an email to confirm, and proceed to a full refund of your order, include the shipping fee that you previously purchased.

If you haven’t received your refund yet, double-check your bank account. Then, contact your credit card company, your refund may take some time to be officially posted. Depending on the policy of your card’s issuer, you should receive your money within 10 to 15 days from the date your refund was issued.
If you’ve done everything else and still haven’t received your refund, please contact us right away at contact@poddleshop.com. Please be patient and respond within 2~3 business days.